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Redesigning CX Roles in Pharma for the AI Era
Pharma’s CX roles are blurry—and AI is raising the stakes. Learn how leading teams redraw ownership, define AI‑ready skills, and invest where it delivers measurable impact. Join us to turn role confusion into accountable, AI‑powered execution.
Time & Location
Nov 06, 2025, 3:30 PM – 4:30 PM GMT+8
Teams
About the event
Redesigning CX Roles in Pharma for the AI Era
Pharma teams are under pressure to deliver coherent, measurable customer experiences while AI rewires how work gets done. Many “CX” job descriptions sound strategic but leave ownership, KPIs, and boundaries vague. This session brings cross‑functional leaders together to clarify what belongs to CX versus Marketing, Sales, Medical, and Analytics—and how AI should reshape roles, skills, and leadership rhythms so work gets faster, smarter, and more accountable.
Across an executive briefing, panel discussion, and a concrete case vignette, we will define role clarity, the skills that matter now, and where to invest for outsized impact.
What you’ll learn
Where CX and commercial roles most often overlap, and how to set clean accountability and success metrics
How AI is changing the day‑to‑day across brand, sales ops, BI, and medical teams
The modern skill stack: data literacy, cross‑functional fluency, and human‑centered design
What “AI‑ready talent” really means in pharma (and how to spot or develop it)
Build, buy, or borrow? Smart approaches to reskilling, hiring, and partnering for analytics and data science
A real‑world example of AI‑enabled role redesign, with baseline, change, and measurable outcomes
Who should attend
CX, Commercial, Marketing, Medical Affairs, Sales Ops, and Analytics leaders
HR, L&D, and Transformation owners shaping org design and talent strategy
Country leads and BU heads aligning cross‑functional execution
Format and timing:
Date and time: Thu, Nov 6, 2025, 3:30–4:45 PM GMT+8
60–75 minutes including live Q&A
Platform: Microsoft Teams